FAQ

Ordering and Paymen

1. Q: How do I place an order?
A: Browse our products, add items to your cart, and follow the checkout process.
2. Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.
3. Q: Is my personal and payment information secure?
A: Yes, our website uses SSL encryption to ensure your information is protected.

Shipping

1. Q: Do you ship worldwide?
A: Yes, we ship to most countries worldwide.
2. Q: How long does shipping take?
A: Shipping times vary depending on your location. Please allow 7-21 business days for delivery.
3. Q: Can I track my order?
A: Yes, you will receive tracking information via email once your order ships.

Returns and Refunds

1. Q: Can I return or exchange an item?
A: Please contact us within 30 days of delivery to initiate a return or exchange.
2. Q: How do I initiate a return or exchange?
A: Email us at h_soto10@yahoo.com with your order number and reason for return/exchange.
3. Q: What is your refund policy?
A: Refunds will be processed within 5-7 business days after receiving returned items.

Products

1. Q: What types of products do you sell?
A: We sell a variety of products, including clothing, shoes, security cameras, dash cams, toys, kitchen equipment, and jewelry.
2. Q: Are your products authentic?
A: Yes, we only sell authentic products from reputable suppliers.

Account and Login

1. Q: How do I create an account?
A: Click on "Create Account" at the top of our website and follow the registration process.
2. Q: I forgot my password, what do I do?
A: Click on "Forgot Password" and follow the password reset process.

Miscellaneous

1. Q: How do I contact customer support?
A: Email us at h_soto10@yahoo.com or use our contact form.
2. Q: What are your business hours?
A: Our customer support team is available Monday-Friday, 9am-5pm EST.